Terms and Conditions

Welcome to www.reroom.co.uk website terms and conditions for use. These terms and conditions apply to the use of this website at www.reroom.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

We are registered in the UK and our company registration number is 10473605.

If you have any questions regarding our terms and conditions please contact us prior to placing an order.

Our contact details are:

Address: Unit 16, Commerce Street, Carrs Industrial Estate, Haslingden, Rossendale, Lancashire, BB4 5JT

Email: hello@reroom.co.uk

Telephone: UK +44 (0)333 772 0873 – local rate applies. Calls may be monitored for training & quality purposes


  1. Introduction
    • You will be able to access most areas in www.reroom.co.uk without registering your details with us. Certain areas of this Website are only open to you if you register
    • We will revise this policy frequently so please check back every time you order to review the most current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website
    • Nothing in these conditions shall affect the buyers’ statutory rights as a consumer.
  2. Registering with Reroom Ltd
    • You must warrant that the information you have provided us with is correct, current and complete
    • Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network
    • Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately
    • We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions
    • You agree to fully indemnify, defend and hold us (and our agents, employees and suppliers) harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of a breach of these conditions by you or any other liabilities arising out of use of the reroom.co.uk website, or the use by any other person accessing the website using your shopping account with your personal information.
  3. Ordering from Reroom Ltd
    • You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered
    • You will receive an order confirmation but this does not confirm acceptance. Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order
    • We may refuse to accept an order: (a) where goods are not available; (b) where we are unable to obtain authorization for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions
    • Except where otherwise specified the materials are for the purposes of promoting and selling Reroom products within the UK. However, we may accept orders from outside the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this website from locations outside the UK are responsible for compliance of local laws if and to the extent where local laws apply.
  4. Pricing
    • Reroom are not yet VAT registered but once we are VAT will be charged, where appropriate. When charged, VAT will be shown separately and as part of the total price. We reserve the right to change the VAT rate as required by law
    • Where we charge separately for items such as postage, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website
    • Our prices are reviewed periodically. Any prices shown on the website are current for the product at that time
    • If a product is priced incorrectly we have no obligation to honour the (lower) price, even if you have received an order acceptance if the price is an obvious error. If it is not obvious we will honour the lower price.
  5. Cancellation and Returns Policy
    • If you wish to cancel your order:
      • You can notify us by email to hello@reroom.co.uk before we have dispatched the goods to you
      • Where goods have already been dispatched to you, by returning goods to us in accordance with clause 5.1.3 below
      • You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Any custom orders cannot be returned or cancelled once the order has been confirmed by the Reroom supplier
      • Upon receipt of the returned goods and the original packaging we will give you a full refund of the amount paid or an exchange credit as required
      • The rights to return the goods to us as referred to above will not apply in the following circumstances: -
        • In the event that the product has been used or damaged by you in any way and/or is not in saleable condition,
        • Is a custom order which has been made to your specifications (unless proved faulty). For personalised items you will receive an image for approval prior to going to production. The provisions of this clause do not affect your statutory rights.
  1. Our Guarantees
    • The guarantees per product differ dependent on our manufacturer. Where a guarantee is stated it covers any manufacturing defect over the stated period from date of delivery
    • We will need to send the products back to the manufacturer in order to verify the failure as a manufacturing one prior to issuing a refund
    • Please fill in the guarantee registration card that arrived with your product and return to us within 30 days of purchase or the warranty will be void – this is to ensure that only the original owner can claim under the guarantee. Once we receive your Guarantee Registration Card, you will receive an email confirming receipt and activation of your guarantee. If you did not get the card please email or call us and we will send one to you within a week
    • What is not covered:
      • Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage)
      • Accidental damage such as you dropping the item – this may be covered by your home insurance
      • Battery operated toys
      • Nursery and solar powered lighting
      • If the product has been used for commercial or business use
      • Cosmetic damage such as scratches or dents
      • Any loss suffered by not being able to use the product
      • Servicing, inspecting or cleaning the product
      • Deliberate damage or neglect – the care instructions must be followed
      • Our guarantees cover goods bought and used in the UK, Isle of Man and Channel Islands
    • This guarantee does not affect your statutory rights.
  2. WEEE compliance
    • As Reroom sell electrical and electronic equipment (EEE) we are obligated under the Waste Electrical and Electronic Equipment Regulations (WEEE). We are fully compliant and are part of the DTS (Distributor Take-back Scheme) which allows you to take your electrical items to your local UK recycling site free of charge.
  3. Licence
    • Unless otherwise stated, we are the owner of licences and intellectual property rights in our site and in the material published on it. We give you permission to use reroom.co.uk for your own personal use. Any other use of our site or its content is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website
    • Subject to clause 8.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission
    • Any rights not expressly granted in these terms are reserved.
  4. Website access
    • We will always try to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period
    • Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
  5. Visitor Material and Conduct
    • Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes
    • You are not allowed to post or transmit to or from this Website any material:
      • That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
      • For which you have not obtained all necessary licenses and/or approvals
      • Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world
      • Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data)
      • You may not misuse the Website (including, without limitation, by hacking)
      • We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses in this point.
  1. Links to and From Other Websites
    • We have placed links on this website that we think you may want to visit. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk. Use of any other website may be subject to terms and conditions applicable to such particular website. Except where required by law Reroom Ltd cannot accept any liability in respect of the use of the websites
    • If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
      • You do not remove, distort or otherwise alter the size or appearance of the Reroom logo
      • You do not create a frame or any other browser or border environment around this Website
      • You do not in any way imply that we are endorsing any products or services other than our own
      • You do not misrepresent your relationship with us nor present any other false information about Reroom
      • You do not otherwise use any of the Reroom trademarks displayed on this Website without our express written permission
      • You do not link from a website that is not owned by you
      • Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause breach of these terms and to take any action we deem appropriate
      • You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 12.2.
  1. Disclaimer
    • It is not possible to guarantee the accuracy of all information om the Reroom website. We therefore accept no liability for any inaccuracies or any loss or damage arising from the use of, or reliance on, information obtained from this website.
    • We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material
    • The website is provided "as is" and “as available” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
  2. Liability
    • Some liabilities cannot be excluded by law and nothing in the Reroom Terms and Conditions of Sale limits our liability for personal injury or death caused by our negligence or for fraud
    • You have rights as a consumer and for further information regarding these rights contact your local Trading Standards or Citizens Advice. Nothing in our Terms and Conditions will affect these statutory rights and Reroom will perform its Terms and Conditions with reasonable consideration and skill proficiency.
    • We will not be liable, for losses relating to any business of yours including (and without limitation)
      • Any economic losses (including but not limited to loss of revenues, profits, contracts, business or anticipated savings)
      • Loss of management or employee time
      • Any loss of goodwill or reputation
      • Any special or indirect losses
      • Any loss of data
      • Any other loss or damage of any kind
  1. Applicable Law, jurisdiction and language
    • Use of this site and the terms and conditions associated with it shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
    • All contracts shall be concluded in English

Version 1 – November 2017